Refund Policy
Last updated: November 4, 2026
Repicto is run by Aurelios Group LTD, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. This policy explains when you can get your money back. It is part of our Terms of Service.
Summary
- Refunds are only by email. Write to support@repicto.com. There is no refund button in the app.
- First purchase: you can ask for a refund within 7 days, if you have used less than 10% of your edits.
- Renewals are never refunded. Cancel before your renewal date to avoid being charged again.
- If a problem is on our side, we do not charge for the failed work. The edits go back to your account instead.
1. Why our refund rules are strict
Before you pay, you always see a free watermarked preview of the result on your own photo. That way you can judge the quality for yourself before you buy anything. Because you have seen what you are paying for, our refund rules are tighter than many other services.
2. How to request a refund
Refunds are only given by email. There is no refund button in the app. To ask for one, email support@repicto.com and include:
- the email address on your Repicto account; and
- the date of the payment you want refunded.
3. First purchase: 7-day refund window
You can ask for a refund of the first payment of a subscription within 7 days of that payment, if you have used less than 10% of the edits (credits) that your plan includes.
| Plan | You can get a refund if you have used |
|---|---|
| Weekly or monthly plan | Less than 10% of the plan's edits for that period. |
| Annual plan | Less than 10% of one month's worth of edits. |
After 7 days, or once you have used 10% or more of your edits, the payment is not refundable.
4. Renewals and cancelling
Renewals are never refunded.
Subscriptions renew automatically. To avoid being charged again, cancel before your renewal date. You can cancel any time from the billing settings in your account. Cancelling keeps your access and your edits until the end of the period you have already paid for.
We do not refund part of a period. If you cancel part way through a weekly, monthly or annual period, you do not get a refund for the unused weeks or months. This applies to annual plans too. Your access continues until the period ends.
5. Problems on our side
If a model training or an edit fails because of a problem on our side, we do not charge you for it. Instead of a money refund, the edits are given back to your account, and they roll over: they do not expire at the next period reset.
Failed edits are also retried once automatically.
6. How refunds are paid
- An approved refund goes back to the original payment method.
- Banks can take 5 to 10 business days to show the refund.
- A refunded payment ends the subscription and removes the edits that payment granted.
7. Chargebacks and your legal rights
If you have a problem with a charge, please contact us first at support@repicto.com. We answer quickly, and most problems are solved without a dispute.
Filing a chargeback without contacting us first may lead to your account being suspended while the dispute is open. We may contest a dispute with records of the purchase and of how you used the service. For details, see our Terms of Service.
Nothing in this policy affects the rights you have by law. For example, if the service is faulty or not as described, those rights still apply.
If you are a UK or EU consumer, the 14-day right to cancel, and how it ends when the service starts, is explained in section 10 of our Terms of Service.